Warranty & Returns

The below is general in nature. Please read the warranty card that came with your product for specific warranty information. If you did not purchase direct from us, to ensure the validity of your warranty please retain proof of purchase and register your product with us on-line or alternatively via mail.

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and for compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure.

The benefits of this warranty are in addition to any rights and remedies imposed by Australian State and Federal legislation that cannot be excluded. Nothing in this warranty is to be interpreted as excluding, restricting or modifying any State or Federal legislation applicable to the supply of goods and services which cannot be excluded, restricted or modified.

The below is general in nature. Please read the warranty card that came with your product for specific warranty information. If you did not purchase direct from us, to ensure the validity of your warranty please retain proof of purchase and register your product with us on-line or alternatively via mail. Purchases made direct from us, automatically are registered.

The benefits of this warranty are in addition to any rights and remedies imposed by New Zealand Consumer Protection legislation that cannot be excluded.

This warranty does not apply where:

• The damage to or defect in the Product is caused by normal wear and tear;
• The Product has been on-sold or assigned by the original purchaser;
• The Product has been used for commercial purposes;
• The Product has been used for purposes other than the purpose for which it was designed;
• The Product has been repaired by someone other than RACO or an authorised repairer of RACO;
• The Product has been subject to abnormal conditions, whether of temperature, water, humidity, pressure, stress or similar;
• Corrosive or abrasive matter has been applied to the Product;
• The defect in the Product has arisen due to the original purchaser's failure to properly maintain or use the Product in accordance with the Use and Care Instructions specified by RACO; or
• The Product has been misused, abused, neglected or involved in an accident.
• This warranty does not cover scratches, stains, discolouration or damage caused by overheating.

Each range of goods provided by RACO is subject to specific warranty terms, limitations and exclusions:

• That are supplied with the goods; and
• That are available from RACO upon request.

RACO will replace any goods that arrive at their destination faulty or damaged. Notification of faulty or damaged products must be received by RACO’s Customer Service Department within 48 hours of the package being received. Under these circumstances, RACO will provide instructions on how to return goods in an appropriate manner. These details can be obtained by contacting our Customer Service Department via our Customer Service page. 

RACO will refund any undamaged item within 30 days of purchase so long as the product is returned in its original condition including unopened and unmarked packaging, and accompanied by proof of purchase in the form of an original tax invoice/receipt and/or packing slip.

Any products returned to RACO are at the customer's own cost and risk.

If you have a warranty issue, please contact our Customer Service Department via our Customer Service page. For change of mind, please contact your retailer for their specific returns policies.

No, your shipping costs will not be refunded.

The goods in their original condition including unmarked packaging and accompanied by proof of purchase in the form of the original tax invoice/receipt.

A refund takes up to 30 days and will be paid into your bank account via EFT.

If a product is no longer available, please contact our Customer Service Department via our Customer Service page.

Please contact our Customer Service Department via our Customer Service page.

Please visit our Customer Service page.